Refund Policy
Last updated: 11 August 2026
This policy applies only to the Supplier Listing (CHF 199 per year). Pro and Featured are not currently offered for sale.
14-day full refund
Within fourteen (14) days of payment, you may request a full refund for any reason. No justification is required.
Before publication
You may request a full refund at any time before the Supplier Listing is published, even after the 14-day window has passed.
Editorial removal
If we remove a published Supplier Listing for editorial reasons (see our Terms), you receive a pro-rata refund for the unused portion of the twelve-month term.
No auto-renewal
The Supplier Listing is a fixed twelve-month term billed annually in advance. There is no auto-renewal and no subscription to cancel. The term simply ends unless a new invoice is issued and paid. Non-renewal is not a refund event; the listing ends when the paid term expires.
How to request a refund
Email [email protected] with your company name and payment reference. We will process eligible refunds to the original payment method where possible.